Effective Date: September 22, 2025 Last Updated: September 22, 2025
Welcome to Zenix Biohacks (zenixbiohacks.com, “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website, services, and products, including nootropics, functional supplements, wearables, and branded merchandise offered through our e-commerce store. By accessing our site, making a purchase, or engaging with our services, you agree to these Terms. If you do not agree, please do not use our services. We comply with Singapore’s Consumer Protection (Fair Trading) Act, EU Consumer Rights Directive, GDPR, CCPA, and other applicable laws. For questions, contact us at support@zenixbiohacks.com.
1. Use of Our Website
Eligibility: You must be 21 or older to use our site or make purchases. Purchases of nootropics and supplements are restricted to customers aged 21 and older, in compliance with Singapore‘s HSA and global regulations. By using our services, you confirm you meet this requirement.
Permitted Use: Use zenixbiohacks.com for personal, non-commercial purposes. You may not copy, modify, distribute, or reverse-engineer our content or systems.
Account Responsibility: If you create an account, you are responsible for maintaining the confidentiality of your login details and all activities under your account. Notify us immediately of unauthorized use at support@zenixbiohacks.com.
Prohibited Actions: Do not engage in unlawful activities, spam, or attempts to breach our security.
2. Products and Services
Product Descriptions: We strive to ensure accurate descriptions of products. Images and specs are for illustration; slight variations may occur due to manufacturing.
Pricing: All prices are in USD. We reserve the right to adjust prices without notice, except for confirmed orders.
Payments: We accept credit cards, PayPal, Stripe, and USDC. You confirm you are authorized to use the payment method provided.
Availability: Products (e.g., nootropics, wearables) are subject to availability. We may cancel orders if stock is depleted, with full refunds issued within 7-10 business days.
3. Orders and Fulfillment
Order Acceptance: Orders are confirmed upon email receipt with an order number. We may refuse orders for any reason (e.g., suspected fraud, stock issues).
Shipping: Orders ship within 2-5 business days (US/EU/Asia-Pacific, 7-14 day delivery). Shipping costs are calculated at checkout; customers are responsible for customs duties/taxes (e.g., Singapore HSA regulations).
Cancellations: Cancel within 24 hours of order placement (email orders@zenixbiohacks.com). Post-shipment cancellations follow our Return and Refund Policy.
Returns/Refunds: See our Return and Refund Policy for details on 30-day returns, refunds, and exchanges for eligible products (e.g., unopened nootropics, unworn merch).
4. Intellectual Property
Ownership: All content on zenixbiohacks.com is owned by Zenix Biohacks Pte Ltd or licensed partners. This includes trademarks, designs, and text.
Usage: You may not reproduce, distribute, or modify our content without written permission. Personal use is permitted.
User Content: Comments or submissions grant us a non-exclusive, royalty-free license to use, display, or modify for promotional purposes.
5. Third-Party Services
Partners: We use third-party providers for operations.
External Links: Links to third-party sites are provided for convenience. We are not responsible for their content or practices.
6. Limitation of Liability
As-Is Basis: Products and services are provided “as is.” We do not guarantee specific results from using our nootropics, supplements, or wearables (e.g., cognitive enhancement varies).
Liability Cap: Our liability for any claim is limited to the purchase price of the product. We are not liable for indirect damages.
Health Disclaimer: Consult a healthcare professional before using nootropics or supplements. We are not liable for adverse effects from improper use.
7. Privacy and Data Protection
See our Privacy Policy for details on how we collect, use, and protect your data (e.g., email, payment info). We comply with GDPR, CCPA, and Singapore’s PDPA.
Data security includes SSL encryption and daily backups.
8. Termination
We may suspend or terminate your access to zenixbiohacks.com for violating these Terms (e.g., fraudulent orders, unauthorized scraping).
You may stop using our services at any time; account deletion requests can be sent to support@zenixbiohacks.com.
9. Governing Law and Dispute Resolution
Jurisdiction: These Terms are governed by Singapore law, with disputes resolved in Singapore courts.
Dispute Process: Contact us first at support@zenixbiohacks.com to resolve issues. If unresolved, disputes may proceed to mediation or arbitration per Singapore’s Arbitration Act.
10. Changes to Terms
We may update these Terms at any time; changes will be posted here with the updated effective date. Continued use of our site constitutes acceptance of the revised Terms.
