Effective Date: September 22, 2025 Last Updated: September 22, 2025
At Zenix Biohacks (zenixbiohacks.com), we strive to ensure your satisfaction with our biohacking products, including nootropics, functional supplements, wearables, and branded merchandise. This Return and Refund Policy outlines the process for returns, refunds, and exchanges to provide a seamless experience for our global customers (US, EU, Asia-Pacific). We comply with applicable regulations, including Singapore’s Consumer Protection (Fair Trading) Act, EU Consumer Rights Directive, and US consumer laws. For questions, contact us at support@zenixbiohacks.com.
1. Eligibility for Returns
We accept returns for eligible products under the following conditions:
Timeframe: Within 30 days of delivery (based on tracking data).
Condition: Products must be unused, unopened, and in original packaging (e.g., sealed nootropic bottles, unworn t-shirts).
Eligible Products:
Nootropics and supplements (e.g., L-Theanine) if unopened and undamaged.
Wearables (e.g., Sleep Tracker Band) if unactivated and in original condition.
Branded merchandise (e.g., “Hack Smart, Live Zen” T-Shirt) if unworn and untagged.
Non-Returnable Items:
Opened or used supplements (due to health/safety regulations).
Digital products (e.g., downloadable biohacking guides).
Note: Proof of purchase (order number) is required for all returns.
2. Refund Policy
Refunds are processed based on the following:
Full Refunds: For eligible products returned within 30 days in original condition. Refund covers product cost (e.g., for t-shirt) but excludes shipping fees (unless we shipped incorrectly).
Partial Refunds: For products returned damaged due to customer handling (e.g., torn packaging), at our discretion (50-75% of product cost).
Payment Method: Refunded to original payment method (e.g., USDC via WooPayments, credit card via Stripe). USDC refunds use the exchange rate at the time of refund processing.
Processing Time: Refunds issued within 7-10 business days after we receive and inspect the return.
3. Return Process
To initiate a return:
Contact Us: Email support@zenixbiohacks.com within 30 days of delivery with your order number, product details, and reason for return.
Receive Instructions: We’ll provide a return shipping address (e.g., facility in US/EU/Asia) and a Return Merchandise Authorization (RMA) number.
Ship the Product: Package the item securely in original packaging; include the RMA number. Use a trackable shipping service (customer pays return shipping unless the product is defective or incorrect).
Inspection: We inspect returns within 3-5 business days of receipt. Approved refunds are processed; you’ll be notified via email.
Shipping Costs: Non-defective return shipping is at the customer’s expense (e.g., USD 5-15 for US/EU). We cover shipping for defective/incorrect items.
4. Defective or Incorrect Products
If you receive a defective, damaged, or incorrect product (e.g., wrong t-shirt size or damaged nootropic bottle):
Report: Contact support@zenixbiohacks.com within 7 days of delivery with photos of the issue.
Resolution: We’ll provide a free replacement or full refund (including shipping).
Process: Return the item using our prepaid shipping label; replacements shipped within 7-14 days.
5. Exchanges
Availability: Exchanges for the same product (e.g., different size t-shirt) are subject to stock availability.
Process: Follow the return process; specify exchange preference in your email. We cover shipping for defective/incorrect item exchanges; customers pay for non-defective exchanges.
Timeframe: Exchanges processed within 7-10 business days after return receipt.
6. International Returns
For customers in the US, EU, Asia-Pacific, or other regions:
Returns are accepted within 30 days, subject to the same eligibility rules.
Customers cover return shipping costs to our designated facility (e.g., hubs in US/EU/Asia).
Refunds exclude international shipping fees unless the item is defective/incorrect.
Customs duties/taxes are non-refundable; check local regulations (e.g., Singapore HSA for supplements).
7. Cancellations
Before Shipment: Orders can be canceled within 24 hours of placement (email support@zenixbiohacks.com). Full refund issued.
After Shipment: Treated as a return; follow the return process above.
